NDIS: Frequently Asked Questions

What do I need to know?*

The NDIS is an exciting initiative for the disability sector, but it is a very new way of doing things. The following information may help answer some of the more common questions you may have about the NDIS, however we recommend you contact the NDIA directly before making any firm decisions about your NDIS plan.

What is the NDIS?

The National Disability Insurance Scheme (NDIS) is one of the biggest reforms the Disability sector has ever seen. It will provide specific supports, aids and equipment from specialised and/or generic services and facilities in the community, according to an agreed plan and resource allocation for each person. It puts people with a disability and/or their families and carers. Significantly, the NDIS puts participants firmly in control of what the services they receive and who they are provided by.

What is the NDIA?

The National Disability Insurance Agency (NDIA) is the independent agency responsible for implementing the NDIS. It is their role to provide information and referrals, links to services and activities, individualised plans and where necessary, funded supports over a lifetime.

When will the NDIS be rolled out?

The NDIS is being rolled out across the country now, however it will be done progressively. To find out when the NDIS will be accessible in your area, please click here

How can I get NDIS support?

The first step is to contact the NDIA either directly on 1800 800 110 or through their website (www.ndis.gov.au). You will then need to make sure you are eligible. As a minimum you must be an Australian citizen under the age of 65 with a permanent disability, click here  for further NDIS eligibility information.

Once you have made contact with the NDIA, you will work with a planner to map out what you do and don’t need to live life the way you choose. You funding will be based on the services and supports you identify through this process.

What happens if I want to change my plan?

The NDIS is a new way of approaching disability support and you may not capture everything you really want in your first plan. If you decide your plan doesn’t accurately reflect your life goals, you can request a review with your planner at any time to discuss the best way forward.

What can be funded?

One of the great things about the NDIS is that it is designed to suit the needs of every individual. For most people, funding will cover things like:

  • Daily personal activities
  • Transport to participate in community, social, economic and daily life activities
  • Workplace support to gain or maintain employment 
  • Therapeutic supports, including behaviour support
  • Help with household tasks
  • Assessment of aids or equipment, including set up and training
  • Home modification design and installation
  • Mobility equipment
  • Vehicle modifications.

What will not be funded?

A support will not be funded if it does not relate to your disability, if it duplicates support that is already funded (eg Medicare or Departments of Education), if it relates to day-to-day living costs that are not related to a participant’s support needs, or if it is likely to cause harm to the participant or others.

How are plans managed?

While the NDIS gives you choice and the control over the support you receive and the service providers you use, it also gives you a say in how your funding is managed. Your funding can be:

  • Agency Managed – this is where your provider(s) claim directly from the NDIA
  • Plan Manager – funding in your plan is allocated to a third party to manage the financial transactions in your plan
  • Self-Managed – you (or your nominee) directly manage the funds
  • Automated Payments (transport only) – funds are deposited into an NDIS bank account weekly, fortnightly or monthly
  • Combination - a combination of the above options can be used to meet your individual needs. 

Where can I go to find out more?

For further information on any of the topics covered here and more, please visit the NDIS website here or call 1800 800 110.

*Source: ndis.gov.au